Last updated: January 10, 2026
Introduction
This Privacy Policy describes how ScopeMe (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our AI-powered healthcare consultation platform and services (the “Service”). We take your privacy seriously, especially when it comes to health-related data. By using ScopeMe, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
The data controller responsible for your personal data is:
Antlara Dental
Adress: Zümrütova, Sinanoğlu Cd. No:53A, Muratpaşa/Antalya, Türkiye
Email: smile@antlaradental.com
Phone: +90530 202-6868
Information We Collect
Personal Data
When you use our Service, we may collect the following personally identifiable information:
- Contact Information: Name, email address, phone number
- Account Information: Username, password (encrypted)
- Healthcare Inquiry Data: Medical questions, consultation notes, treatment interests
- Communication Records: Chat transcripts, voice call recordings, video consultation recordings
- Appointment Data: Booking details, clinic preferences, scheduling information
- Location Data: Country, city, timezone (for appointment scheduling)
- Device Information: IP address, browser type, device type, operating system
Health-Related Information
As a healthcare technology platform, we process sensitive health information:
- Medical consultation inquiries
- Treatment preferences (dental, hair transplant, aesthetic procedures)
- Health-related questions and concerns
- Medical images or documents you choose to upload
Important: We treat all health-related data with the highest level of security and confidentiality in accordance with GDPR Article 9 (Special Categories of Personal Data).
Usage Data
We automatically collect information about how you use our Service:
- Pages visited, features used
- Time and date of visits
- Time spent on pages
- Referring website information
- Click patterns and interaction data
AI-Generated Data
Our AI assistant (LARA) processes and may store:
- Conversation transcripts
- Voice recordings and transcriptions
- Video consultation recordings
- AI-generated insights and recommendations
- Language preferences and translations
How We Use Your Information
We use your personal data for the following purposes:
Service Delivery
- Provide AI-powered video and voice consultations
- Connect you with healthcare providers and clinics
- Facilitate appointment booking and scheduling
- Provide multilingual support and translation services
Service Improvement
- Improve our AI algorithms and conversation quality
- Analyze usage patterns to enhance user experience
- Develop new features and services
- Train AI models (using anonymized data only)
Communication
- Send appointment confirmations and reminders
- Provide customer support
- Send service updates and notifications
- Respond to your inquiries
Legal Compliance
- Comply with legal obligations and regulations
- Protect against fraud and abuse
- Enforce our Terms of Service
- Respond to legal requests from authorities
Marketing (with your consent)
- Send promotional materials about our services
- Share information about partner clinics and offers
- Provide personalized recommendations
Note: You can opt out of marketing communications at any time.
Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Consent: You have given explicit consent for specific purposes
- Contract Performance: Processing is necessary to provide our services
- Legal Obligation: We must process data to comply with laws
- Legitimate Interest: Processing is necessary for our legitimate business interests (always balanced against your rights)
Data Sharing and Disclosure
With Healthcare Providers
We share your consultation data with:
- Clinics and hospitals you choose to connect with
- Healthcare professionals providing consultations through our platform
You control which providers receive your information.
With Service Providers
We share data with trusted third-party service providers who help us operate:
- Cloud hosting providers (secure data storage)
- AI technology partners (natural language processing, voice/video services)
- CRM integration partners (appointment management)
- Payment processors (if applicable)
- Analytics providers (service improvement)
All service providers are contractually bound to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law:
- In response to court orders or legal processes
- To protect our rights, property, or safety
- To prevent fraud or security threats
- To comply with regulatory requirements
Business Transfers
If ScopeMe is involved in a merger, acquisition, or sale, your data may be transferred. We will notify you before your data becomes subject to a different Privacy Policy.
Data Retention
We retain your personal data only as long as necessary:
- Account Data: As long as your account is active, plus 6 months after deletion
- Consultation Records: 7 years (in compliance with medical record retention requirements)
- Marketing Data: Until you withdraw consent or 2 years of inactivity
- Legal Compliance Data: As required by applicable laws
International Data Transfers
Your data may be transferred to and processed in countries outside your residence:
- Our servers are located in [specify locations, e.g., EU-based cloud providers]
- We ensure adequate protection through:
- EU Standard Contractual Clauses
- GDPR-compliant data processing agreements
- Privacy Shield certification (where applicable)
Your Rights (GDPR & Data Protection)
You have the following rights regarding your personal data:
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete information.
Right to Erasure (“Right to Be Forgotten”)
Request deletion of your personal data (subject to legal retention requirements).
Right to Restrict Processing
Limit how we use your data in certain circumstances.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests.
Right to Withdraw Consent
Withdraw consent at any time (without affecting prior processing).
Right to Lodge a Complaint
File a complaint with your local data protection authority.
To exercise these rights, contact us at: smile@antlaradental.com
We will respond within 30 days.
Data Security
We implement industry-standard security measures:
Technical Safeguards
- End-to-end encryption for video/voice consultations
- AES-256 encryption for data at rest
- TLS/SSL encryption for data in transit
- Secure authentication (password hashing, optional 2FA)
- Regular security audits and penetration testing
Organizational Safeguards
- Access controls (role-based permissions)
- Employee training on data protection
- Confidentiality agreements with all staff
- Incident response procedures
Note: While we use commercially reasonable security measures, no system is 100% secure. We cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage
- Improve service performance
- Provide personalized experiences
See our Cookie Policy for detailed information.
Children’s Privacy
ScopeMe is not intended for users under 18 years of age.
We do not knowingly collect data from children under 18. If you believe a child has provided us with personal data, please contact us immediately, and we will delete it.
Third-Party Links
Our Service may contain links to third-party websites (e.g., clinic websites, payment processors).
We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before providing any information.
AI and Automated Decision-Making
We use AI technology to:
- Provide automated consultations and responses
- Route inquiries to appropriate clinics
- Translate conversations into multiple languages
- Generate appointment recommendations
You have the right to:
- Understand how AI decisions are made
- Request human review of automated decisions
- Object to automated decision-making in certain cases
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
We will notify you of changes by:
- Posting the new policy on this page
- Updating the “Last updated” date
- Sending email notification (for material changes)
- Displaying a prominent notice on our Service
Changes are effective immediately upon posting.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights:
Antlara Dental
Adress: Zümrütova, Sinanoğlu Cd. No:53A, Muratpaşa/Antalya, Türkiye
Email: smile@antlaradental.com
Phone: +90530 202-6868